Our Assurance: To protect the interests of consumers and to minimize the investment risks of DLC distributors, DLC promulgates and implements a well-designed product return and exchange system.
Customer’s Product Guarantee Policy
To protect the interests of consumers and minimize the investment risks of DLC distributors, DLC promulgates and implements a well-designed Product Return and Exchange System.
read more…
Rules of Product Return
The Distributor should follow the Product Return Policy in the event a customer returns a defective product sold. The Distributor must fill-in the Product Return Form with an attachment of a photocopy of the original purchase invoice and customer delivery receipt and related documents within thirty (30) days to avail of a new product as a replacement at the Head Office.
read more…
Product Return by 6% Distributor who bought a Starter Kit
All distributors who are serious with the business may start with a Starter Kit. They should treat the products in the Starter Kit as samples and use these products. We are not in the business of selling marketing plan and if a distributor does not like the products, he/she should return them and quit the business. If any distributor, who bought a Starter Kit, is not satisfied with the quality of products and decides to terminate his/her distributorship, he/she is entitled to return the Starter Kit to the Company for a full refund within sixty (60) days. All bonuses paid will be deducted accordingly. We encourage distributors to start with the Starter Kit but we will also give our special DLC sixty (60) day full money back guarantee on it.
read more…
Product Return by a Resigning Distributor
The Distributor who resigns from the Company shall, within thirty (30) days, apply for Product Return in writing pursuant to relevant rules promulgated by the Company. The Company shall refund to the resigning distributor the purchase price after deducting the bonuses or remunerations paid, the cost of damaged products, as well as the freight charges for retrieving the products.
read more…
Bonus Reclaim
The Company will deduct all bonuses paid calculated upon a specific percentage of distributor price (tax excluded) directly from the amount of the returned products.
read more…
The “Buy Back” Rule in cases of Game Playing
When a distributor plays games, he/she normally orders products by volume. He/she also returns the products by volume when he/she wants to terminate his/her distributorship when things do not work out or just wants his/her money back. Normally, this distributor does not have a solid organization.
read more…